How To Create A Meal Plan
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  • How To Create A Meal Plan

  • How can I choose the macronutrients for my meals?

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    How can I choose the macronutrients for my meals?

    When you're selecting your meals, choose the "Filter" dropdown. From there you can select by calories or by macronutrient and use our slider to filter your macros.

  • Can I choose my own meals?

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    Can I choose my own meals?

    Absolutely! Whether you're ordering single meals or building a recurring meal plan, you're able to select your own meals - and changed them up every week if you'd like!

  • How do I change the number of meals in my plan?

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    How do I change the number of meals in my plan?

    You can change your meal plan type by login into your account and navigating to Manage Account > Manage Meal Plan > "Edit" the plan you wish to change > Change Your Plan > Select your desired plan type.

  • What’s the latest time I can change my delivery?

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    What’s the latest time I can change my delivery?

    You will receive a plan-renewal reminder email 24 hours before your meal plan renews each week. You must edit the contents of your meal plan prior to your order renewal.

  • Is there a minimum order requirement?

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    Is there a minimum order requirement?

    No, there is not a minimum order requirement for single meals. However, meal plans require the minimum selection of a 6-meal plan.

  • What is the order cutoff each week?

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    What is the order cutoff each week?

    Currently, our order cutoff is every Saturday at 11:59pm for the coming week's delivery (which is Monday or Tuesday depending on your location).

Food

  • Do you offer vegan or vegetarian options?

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    Do you offer vegan or vegetarian options?

    We certainly do. You can filter our meals by protein type and choose "vegetarian" to see our vegetarian options. Our vegan meals will be marked with a "Vegan" flag.

  • How do I heat my meals?

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    How do I heat my meals?

    Because our meals are already cooked, our meals and packaging are designed to be heated in the microwave. If you want to heat your meals in the oven, please transfer the food to an oven-friendly dish. Do not use our containers in the oven.

  • Can I freeze my meals?

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    Can I freeze my meals?

    Though we're pretty big on "Fresh" (it IS part of our name, after all), you can certainly freeze your meals if you choose to do so.

  • How often does your menu change?

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    How often does your menu change?

    We typical aim to add 1-3 new menu items per week as well as remove 1-3 menu items per week. This way, you're always able to enjoy delicious new meals you'll never get bored of.

  • Where do your ingredients come from?

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    Where do your ingredients come from?

    Our ingredients are locally-sourced from butchers, farmers and local suppliers and are never frozen.

  • How many portions are your meals?

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    How many portions are your meals?

    Our meals are portioned for individual consumption. However, we also offer family-size meals that are available for individual order (feeds 3-4 people).

  • Do you provide nutritional information?

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    Do you provide nutritional information?

    Yes we do. To identify the ingredients and nutritional information for your meals, please hover over the meal > Details > Ingredients/Macronutrients.

  • How long do the meals stay fresh for?

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    How long do the meals stay fresh for?

    Our meals will be labelled with a best before date; however, all of our meals are made to withstand your week's food requirements to ensure you are adequately-fed week after week.

  • Do you offer meals for specific dietary restrictions?

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    Do you offer meals for specific dietary restrictions?

    Yes. Our meals are labelled with gluten-free, dairy-free, nut-free and vegan flags. Additionally, all of our meal ingredients can be accessed by clicking "details" for every meal. If you have a specific dietary restriction that you don't see labelled on our website, please reach to us directly and we'll address any of your dietary questions and requirements.

  • Are your meals fresh or frozen?

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    Are your meals fresh or frozen?

    Our meals are always made fresh, never frozen.

Delivery

  • Are your meals individually packaged?

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    Are your meals individually packaged?

    Yes. Our meals are placed in individual sleeves to ensure optimal protection during delivery and transportation.

  • Where does eFresh deliver?

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    Where does eFresh deliver?

    We delivery anywhere in Ontario and Quebec. We are also able to facilitate out-of-province deliveries; however, additional shipping charges may apply.

  • Do you deliver to apartments?

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    Do you deliver to apartments?

    Yes, we deliver to apartments. You package will need to be received and held by your building concierge, however.

  • Can I recycle my packaging?

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    Can I recycle my packaging?

    You bet! All of our packaging is 100% recyclable and environmentally-friendly.

  • How much does delivery cost?

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    How much does delivery cost?

    Standard, flat rate delivery - on orders under $75 - is $14.50 per package (this includes your full meal selection in one package). Free delivery is applied to every meal plan and individual order of over $75.

  • What if I’m not at home for my delivery?

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    What if I’m not at home for my delivery?

    Not a problem at all. Your meals come safely secured in individual sleeves and are arranged inside an insulated, temperature-controlled package capable of withstanding hot summer heats for up to 48 hours.

  • When will my meals arrive?

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    When will my meals arrive?

    Your meals will arrive on your selected delivery date (which is chosen prior to checkout). This date is calculated based on your delivery location (upon entering your Postal Code). Your meals will arrive on your selected date before 5:00pm. If you do not receive your meals before 5:00pm, please let us know and we will assist you.

  • How often do you deliver?

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    How often do you deliver?

    We currently deliver once per week. Your delivery date is dependent on your delivery address.

Meal Plans

  • Can I add snacks to my plan?

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    Can I add snacks to my plan?

    Certainly. Before you submit your meal selection you can choose to "Add Snacks" to your plan. You will be billed for your snacks individually as snacks are not included as one of your "meal" choices (they're significantly cheaper than meals, we wouldn't rip you off like that!)

  • Can I cancel my subscription at any time?

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    Can I cancel my subscription at any time?

    You bet. You're not tied into anything here. We want you to come back every week because you love our food and our service!

  • Why can’t I make changes to my weekly order?

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    Why can’t I make changes to my weekly order?

    You can change your meals in your weekly order any time prior to its renewal If you're unable to make a change, it's likely that your order has already renewed with last week's meals.

  • How do I choose my meals?

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    How do I choose my meals?

    Once you've created an account or logged into an existing account, you will be prompted first to enter your postal code to define your delivery date. Next, you will be prompted to choose the meals for your desired plan.

  • Am I tied into a long-term subscription?

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    Am I tied into a long-term subscription?

    Not at all! You can give eFresh a try - every first-time order receives a $15 discount - and you can pause, upgrade, downgrade, edit or cancel your plan at any time.

  • How to I change the meals in my plan?

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    How to I change the meals in my plan?

    To change your weekly meals, please login to your account and navigate to Manage Account > Manage Meal Plan > "Edit" the plan you'd like to change > Edit Meal Plan. You can then change and update your meals (and your plan type) and click "update" to submit the changes.

  • How can I skip this week of my meal plan?

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    How can I skip this week of my meal plan?

    To skip a week of your meal plan (both delivery and billing), please login to your account and navigate to Manage Account > Manage Meal Plan > "Edit" the plan you'd like to skip > Pause Meal Plan. Your plan will be paused until you decide to re-enable it.

  • How can I cancel my meal plan?

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    How can I cancel my meal plan?

    To cancel your meal plan, please login to your account and navigate to Manage Account > Manage Meal Plan > "Edit" the plan you'd like to cancel > Cancel.

  • Does my subscription auto-renew?

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    Does my subscription auto-renew?

    Yes. Unless otherwise cancelled or paused, your subscription will automatically renew every 7 days from your original order date.

Account

  • Can I change my account email?

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    Can I change my account email?

    You bet. Login to your account and navigate to > Manage Account > Account Details > enter the new email address you'd like to use.

  • How do I reset my account password?

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    How do I reset my account password?

    Easy peasy. Click the login link > Forgot Password > Enter the email associated with your account > Submit. You'll receive a link to reset your account password.

  • How can I change my password?

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    How can I change my password?

    To change your password, please login to your account and navigate to Manage Account > Account Details.

  • How can I view my order history?

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    How can I view my order history?

    To view your order history, please login to your account then navigate to Manage Account > Order History.

  • How can I subscribe to email communications?

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    How can I subscribe to email communications?

    You can join our mailing list in the "Love Food?" section of our website, or you can join us here.

  • Do you store my credit card information?

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    Do you store my credit card information?

    No. We do not store your credit card information on our website.

  • How do I update my billing/delivery information?

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    How do I update my billing/delivery information?

    Once logged into your account, navigate to Manage Account > Delivery & Billing. Here you can edit your delivery/billing information.

Gifts and Offers

  • How do I claim my $15 first-order offer?

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    How do I claim my $15 first-order offer?

    You don't need a promotion code for this one, if you're a new user, our system will automatically honour your $15 discount upon checkout. However, there is a $65 minimum requirement to claim this offer.

  • Does my gift card expire?

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    Does my gift card expire?

    No, your gift card does not expire.

  • Can I use a promo code with my gift card?

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    Can I use a promo code with my gift card?

    Yes. You can use promo codes and discounts with you gift card; however, only one discount code can be used at a time.

  • Can I use multiple discount codes?

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    Can I use multiple discount codes?

    Typically, coupon/discount codes can only be used one at a time, unless clearly defined otherwise.

  • Do you offer promotions on gift cards?

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    Do you offer promotions on gift cards?

    No, promotional offers and discount codes cannot be used towards the purchase of gift cards unless otherwise stated.

  • Do you offer gift cards?

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    Do you offer gift cards?

    We certainly do! You can quick-select from $50, $100, or you can enter your desired amount manually. Planning this gift for a specific date? No problem, you can purchase your gift card now and schedule it to send to your recipient at a later date.

Single Meals

  • What’s the difference between single meals and plans?

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    What’s the difference between single meals and plans?

    Our single meal service is a non-subscription option wherein you purchase your meals on a one-time order basis and are billed for your meals individually - there are no order minimums or maximums. On the contrary, our meal plans are weekly auto-renewing plans, wherein you purchase your meals at a discounted rate based on a weekly recurring basis - you can upgrade, downgrade, pause, cancel and change the contents of your plan at any time.

Love Free Food?

Every week we add a new meal to our menu and you get to try it free!

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